5-Step Guide to Increasing WIOA Program Retention

Maintaining program retention is one of the leading challenges faced by WIOA service providers. Most outcomes tracked for WIOA performance reporting are measured at program exit or post-exit. However, inputs for each reporting period are determined by drivers of performance that happen in the earlier stages of the participant’s journey, often based on a long period of engagement. This reactive approach to measuring program effectiveness makes it difficult for providers to understand the “why” behind outcomes and make meaningful, data-driven changes to processes.

However, understanding and improving program retention doesn’t have to be complicated.

Download this guide for 5 simple, actionable steps your organization can take to more effectively measure, track, and improve program retention and participant outcomes.

Download the Guide

Frequently Asked Questions

• What are common challenges to retention in WIOA programs, and how can they be addressed?
  Common challenges include lack of participant engagement, barriers to transportation or childcare, and difficulty balancing work and training. Addressing these issues may involve providing support services, creating flexible scheduling options, and offering regular check-ins to keep participants engaged.
• How can case management software help improve retention rates in WIOA programs?
  Case management software allows staff to track participant progress, set reminders for follow-up, and identify early signs of disengagement. By providing personalized support through these tools, case managers can address issues proactively, enhancing the likelihood that participants will complete the program.
• What strategies can WIOA programs implement to keep participants motivated?
  Programs can increase motivation by setting clear milestones, recognizing participant achievements, and offering career counseling highlighting future job opportunities. Regular feedback and celebrating progress can help participants stay committed to their training goals.