Workforce Development Case Management Software for State Agencies and Local Boards
myOneFlow gives workforce boards, American Job Centers, and state workforce agencies one configurable platform to manage participants from intake to employment outcomes. Staff handle eligibility, Individual Employment Plans, referrals, braided funding, and PIRL reporting in a single participant record, while job seekers and employers complete applications and job postings online.
Local Workforce Boards and Service Providers
Give case managers one place to enroll participants, track services and training, manage referrals, and report outcomes across WIOA and non-WIOA programs. Workforce boards and American Job Centers spend less time on paperwork and more time helping job seekers reach employment.
State Workforce Agencies
Manage multiple programs, funding streams, and partner agencies on one statewide platform. State workforce teams configure workflows as policy changes, keep participant data consistent across local areas, and produce PIRL and state reports from the same records.
Local workforce teams balance caseloads, partner referrals, training enrollments, and reporting deadlines every day. myOneFlow guides participants through intake and career planning while giving staff the tools to manage services, spending, and outcomes in each participant record.
Goal Setting
Every Journey Starts with a Goal
Participants begin by identifying their career goals, whether it’s finding a job, advancing skills, or earning certifications. They are guided through personalized steps to create a clear and actionable pathway tailored to their aspirations.
Goal Setting
Every Journey Starts with a Goal
Participants begin by identifying their career goals, whether it’s finding a job, advancing skills, or earning certifications. They are guided through personalized steps to create a clear and actionable pathway tailored to their aspirations.
Smart Forms
Smart Forms for Easy Intake
Participants complete a guided intake experience that reduces repeat questions and manual data entry. Dynamic forms adapt in real time, adding questions or forms based on each response, so staff receive complete information the first time.
AI Resume Builder
Build Job-Ready Resumes
An AI resume builder creates a complete resume from a participant's work history and skills, or builds it with them through a voice-guided conversation. In voice mode, the assistant asks targeted questions and shapes the answers into a clear, well-structured resume.
Support Services
Connect to Supportive Services
myOneFlow recommends partner support services, such as housing, childcare, or transportation, based on the needs participants share during intake. Staff can act on those recommendations quickly to help participants overcome barriers and stay on track.
Enrollment
Enroll in Training and Programs
Participants explore and enroll in training opportunities and workforce programs, whether delivered in-house or by external providers. Each enrollment is recorded in the participant's file, so staff can follow progress along the career pathway.
Intake & CRM
Streamline Participant Onboarding
Capture participant information once through centralized intake and keep every contact, document, and case note in one record. Accurate data at intake carries into eligibility, enrollment, and reporting without re-entry.
Intake & CRM
Streamline Participant Onboarding
Capture participant information once through centralized intake and keep every contact, document, and case note in one record. Accurate data at intake carries into eligibility, enrollment, and reporting without re-entry.
IEP Management
Individual Employment Plan Tracking
Centralize services, training, and outcomes within each participant's Individual Employment Plan (IEP) and align them with career goals. Real-time updates and progress tracking keep participants on course while reducing administrative work for case managers.
Fiscal Tracking
Track Participant Spending and Funding
Track participant spending, braided funding, and program budgets in real time from the same record staff use for case management. Program and fiscal teams see the same numbers, which keeps approvals moving and makes spending easier to report to funders.
Referral Tracking
Connect Participants to the Right Resources
Send and manage referrals across agencies and partner providers from the participant record. Status tracking and automated follow-ups show whether each referral was accepted and completed.
Outcomes Reporting
Measure and Report Impact in Real Time
Track key measures such as credential attainment and employment outcomes as services happen. Real-time dashboards and prebuilt reports help staff monitor performance and prepare required reports without manual data pulls.
State workforce agencies coordinate many programs, local areas, and partners while meeting federal reporting requirements. myOneFlow gives state teams configurable tools to unify service delivery, manage programs and training providers, maintain fiscal visibility, and prepare PIRL reports from validated participant data.
Cross-Agency Collaboration
Break Down Data Silos
Enable seamless collaboration across agencies with a centralized platform that streamlines referrals, integrates data, and fosters real-time communication. Empower your state to deliver cohesive, participant-centered services with measurable impact.
Cross-Agency Collaboration
Break Down Data Silos
Enable seamless collaboration across agencies with a centralized platform that streamlines referrals, integrates data, and fosters real-time communication. Empower your state to deliver cohesive, participant-centered services with measurable impact.
Program Management
Adapt to Evolving Needs
Design, manage, and adjust WIOA and non-WIOA programs as state and federal requirements change. Configurable workflows keep each program aligned with participant needs and agency goals without custom development.
Fiscal Tracking
Statewide Fiscal Visibility
Monitor budgets, participant spending, and braided funding across programs in real time with simplified fiscal workflows. State fiscal teams get the visibility they need to allocate resources and maintain financial accountability.
PIRL Ready
PIRL-Ready Reporting with Built-In Validation
Validate participant data as forms are completed, so errors are caught at entry instead of at the reporting deadline. Data maps automatically to PIRL fields, which helps staff prepare accurate, timely federal reports.
ETPL Management
Manage ETPL in One Place
Support the complete ETPL lifecycle, from provider applications and program approvals to performance reporting and public training listings. Streamline eligibility workflows, improve visibility across providers and programs, and maintain accurate records to support compliance and participant choice.
Statewide Modernization in Colorado
myOneFlow supports case management and business services for Connecting Colorado, the statewide workforce system being modernized by the Colorado Department of Labor and Employment (CDLE). Less than a year into the rollout, CDLE reported that the average time from registration to first service dropped from 10 days to about 3 days.
Additional Modules
Labor Exchange and Employer Engagement
Connect job seekers, employers, and staff on one platform for job postings, applications, and placement tracking. Labor exchange activity stays connected to case management, so staff can see how job matches lead to employment outcomes.
Employer Portal
Employers can post, manage, and track job postings. Features like application tracking, communication tools, and real-time status updates simplify the hiring process and enhance employer-candidate engagement.
Job Seeker Portal
Job seekers search, filter, and apply for jobs in one place. Saved searches, application tracking, and personalized job recommendations help participants stay organized and focused on their career goals.
Staff Portal
Support staff with tools to approve job postings, recommend opportunities, and assist participants with applications. Batch recommendations and workflow tracking keep service delivery efficient and targeted.
Mobile Friendly Design
Access the platform anytime, anywhere. A responsive, mobile-friendly interface ensures employers, job seekers, and staff can stay connected and productive on the go.
Labor Exchange Reporting
Track job postings, applications, and placements to measure labor exchange activity, improve processes, and show program impact.
Additional Modules
Fiscal and Grant Tracking
Move grant, budget, and participant spending management out of spreadsheets. myOneFlow tracks grants, braided funding, participant spending, and organizational budgets on one platform connected to the participant record
Comprehensive Budget Management →
Create and manage budgets by program, expense type, or organization. Automate funding approvals, assign funds, and track payments to ensure every dollar is accounted for.
Accounting System Connection
Connect myOneFlow with your organization's accounting software to reconcile budgets, payments, and account information. Less manual entry gives fiscal staff a clearer view of spending.
Streamlined Approvals and Compliance
Set spending restrictions, manage authorizations, and track invoices in one workflow. Track expenses across multiple funding sources, including matched and braided funds, while following each funder's rules.
Participant-Level Spending Oversight
Track spending for each participant across every funding source that supports them. Apply eligibility rules from a single intake form, connect participants to braided funding streams, and enable secure payments for courses and training.
Integrated Calendar Sync
Save time with calendar integration for Microsoft 365 and Google Calendar, ensuring events are seamlessly synced and accessible for staff and participants.
Work-Based Learning
Manage apprenticeships, on-the-job training, and other work-based learning alongside your workforce programs. Track OJT and RTI hours, competencies, course progress, and required reporting in the same participant record.
Time & Competency Tracking
Easily track on-the-job training (OJT) and related technical instruction (RTI) hours. Participants can log hours from any device, while supervisors approve submissions through e-signature-enabled workflows, ensuring accuracy and accountability.
Automated Compliance Reporting
Seamlessly integrate it into pre-built templates. Stay compliant with dashboards" to "populate pre-built templates automatically. Dashboards support standardized reporting and program performance tracking.
Integrated Course Tracking
Access unified insights into course enrollments, attendance, transcripts, and certifications—all within a participant’s record. This transparency empowers staff to provide tailored support and helps participants stay on track toward their goals.
Mobile-First Design
Enable participants, staff, and employers to manage tasks, track progress, and log hours anytime, anywhere with a responsive, mobile-friendly platform.
Integrated Calendar Sync
Save time with calendar integration for Microsoft 365 and Google Calendar, ensuring events are seamlessly synced and accessible for staff and participants.
Success Stories
Results from Workforce Development Customers
"One of the key factors that has allowed us to be able to grow with myOneFlow has been the support that we’ve gotten from the myOneFlow team."
HCC used myOneFlow to replace their outdated paper-based systems, increasing staff efficiency and accelerating the enrollment process for their AEL programs by over 70%.
“myOneFlow is where the future is headed. It’s a one-stop shop once you get it up and going, and it’s helped us tremendously in saving time, reducing paperwork, and serving our students better.”
myOneFlow offered Howard College a scalable solution to reduce time spent on paperwork, lower its orientation no-show rate, and streamline referral management to partners.
“We had to scale our efforts in how we were going to serve our community. We needed a streamlined process. I wanted it to be as efficient as possible.”
Alamo Colleges District’s Economic and Workforce Development department used myOneFlow’s automated workflows and case management to scale as its clients and grant funding more than doubled.
“We didn’t have the money or the staff we needed, so we had to figure out automation to meet the demand without funding."
Employ Prince George’s built a scalable, fully digital workforce system with myOneFlow. The organization grew from 38 to 156 full-time staff, and annual funding increased from $8 million to $31 million.
"We chose myOneFlow because it could do everything we needed. The flexibility of the platform made it clear that it was the right solution."
A workforce agency in metro Virginia doubled client capacity with myOneFlow and reduced average enrollment time from four weeks to one to two weeks.
“myOneFlow is where the future is headed. It’s a one-stop shop once you get it up and going, and it’s helped us tremendously in saving time, reducing paperwork, and serving our students better.”
myOneFlow offered Howard College a scalable solution to reduce time spent on paperwork, lower its orientation no-show rate, and streamline referral management to partners.
About us
We put people first
myOneFlow was developed by Empyra®, a leader in groundbreaking workforce technology solutions with over 30 years of experience in software development and consulting. Today, myOneFlow is one of the largest providers of social services case management solutions, serving state, local, and community agencies in workforce development, adult education, apprenticeship & more. With over a million users and counting, myOneFlow's configurable, codeless platform is transforming how service providers connect with their clients and their communities.
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States nationwide
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Organizations served
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Staff users
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Individuals Reached
Trust Center
Certified for Security.
Built for Compliance.
myOneFlow safeguards sensitive data with industry-leading encryption, rigorous compliance certifications, and a steadfast commitment to privacy and security.
Connect With Us
Talk With the myOneFlow Team
Tell us about your programs, funding streams, and reporting needs.
A member of our team will follow up to schedule a conversation or demo.
Read More
Workforce Development Resources
Q4 2026 Workforce Funding and Legislation Check-In for Local Boards
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From Funding to Function: A Braided Funding Guide for Workforce Organizations
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FAQ
Workforce Development Software FAQs
What is workforce development case management software?
Workforce development case management software helps workforce boards, American Job Centers, and state agencies manage participants from intake through exit and follow-up. It brings eligibility, enrollment, Individual Employment Plans, services, referrals, funding, and outcomes reporting into one system. myOneFlow combines these functions on one configurable platform.
How is workforce development software different from workforce management software?
Workforce development software supports public workforce programs that help job seekers find training and employment. Workforce management software helps a company schedule, track, and pay its own employees. myOneFlow is workforce development software for agencies and organizations that serve community participants.
Does myOneFlow support WIOA programs and PIRL reporting?
Yes. myOneFlow manages WIOA Title I Adult, Dislocated Worker, and Youth programs, along with Title II adult education and literacy, from enrollment through exit and follow-up. Participant data is validated as forms are completed and mapped to PIRL fields to support federal reporting. Learn more about WIOA management software.
Can myOneFlow manage non-WIOA programs and multiple funding streams?
Yes. Agencies can use myOneFlow for programs such as Wagner-Peyser, TANF, SNAP E&T, TAA, Workforce Pell, and Registered Apprenticeship alongside WIOA. Co-enrollment and braided funding are tracked at the participant and funder level, so each source stays separately accounted for. Read the braided funding guide.
Our state requires a state system for reporting. Can our local board still use myOneFlow?
Yes. Local boards use myOneFlow to manage intake, case management, non-WIOA programs, braided funding, and partner referrals in one place, including services the state system does not track in detail. Data exchange with a state system depends on the methods that system supports, and our team reviews those options during discovery.
Can myOneFlow serve as a statewide workforce case management system?
Yes. State agencies use myOneFlow to manage case management, labor exchange, business services, training provider lists, and federal reporting across local areas and programs. In Colorado, myOneFlow supports the modernization of Connecting Colorado, the state's workforce system.
How configurable is myOneFlow?
myOneFlow is a configurable, low-code platform. Forms, workflows, eligibility rules, communications, and reports are configured to match your programs and policies, and they can be adjusted as requirements change.
How does myOneFlow help participants stay engaged?
Guided workflows show participants their next steps, and automated reminders and messages keep them connected to staff. Participants can complete forms, upload documents, and check progress from a phone or computer.
Does myOneFlow connect with other systems?
Yes. myOneFlow can connect with external systems to reduce manual data entry, including calendar tools, assessment data sources, and accounting software. Connection methods vary by system, and our team confirms the right approach for your environment during discovery.
How long does implementation take?
Timelines depend on the number of programs, users, and the data being migrated. myOneFlow provides configuration, training, and data migration support. For example, Employ Prince George’s went live within two months and migrated more than 20,000 customer records. Review the implementation guide to plan your rollout.
How does myOneFlow protect participant data?
myOneFlow encrypts data at rest with AES-256 and in transit with TLS, and it supports role-based access, multi-factor authentication, and audit logging. Data is hosted in the continental United States. The platform is TX-RAMP Level 2 certified, COV-RAMP authorized, ISO 27001:2022 certified, and SOC 2 Type 2 certified. Visit the Trust Center for details.
See How myOneFlow Fits Your Workforce Programs
Bring your intake forms, program mix, and reporting requirements to a demo. We will show how myOneFlow can manage them for your workforce board, American Job Center network, or state agency.