One year into the modernization of Connecting Colorado, early results demonstrate how a modernized workforce system is improving access to services, supporting workforce professionals, and enhancing the experience for job seekers and employers across Colorado.
Over the past year, the Colorado Department of Labor and Employment (CDLE) has been modernizing Connecting Colorado, the statewide workforce system that supports job seekers, employers, and the workforce professionals and partners who connect Coloradans to employment, training, and apprenticeship opportunities.
This work is part of CDLE’s performance planning efforts, which outline strategic goals for Colorado’s workforce system. Those goals focus on helping more Coloradans find jobs through the labor exchange, improving the experience for employers, increasing youth participation in the labor force, and expanding registered apprenticeship programs across the state.
The modernization of Connecting Colorado includes enhanced technology, streamlined business processes, and improved tools that support case management, business services, reporting, and service delivery across workforce programs.
What Has Changed So Far
Less than a year into the rollout, CDLE is seeing changes in how quickly people are able to access services and how staff spend their time.
The average time from registration to first service delivery has dropped from 10 days to about 3 days, allowing job seekers to connect with support much sooner after entering the system. Since launch, more than 143,000 jobseeker records have been automatically routed, reducing the need for manual triage and helping workforce professionals focus more of their time on direct service.
That activity is reflected in the day-to-day use of Connecting Colorado. More than 281,000 case notes and 2.27 million participant communications have been recorded, capturing the ongoing work staff performs across programs. Engagement has also increased, with more than 93,000 job seekers returning to Connecting Colorado multiple times and more than 137,000 program enrollments processed.
Taken together, these measures point to a system that is moving more efficiently and providing staff with a clearer view of customer engagement and where support is needed.
"It is a privilege to support the work CDLE is doing for Coloradans. Their team set ambitious goals, and our role is to give them the tools to meet them."
Shanthi Subramanyam
Founder & CEO, myOneFlow
Why It Matters
Workforce systems often draw attention when something goes wrong, such as a delayed application, a missed enrollment, or a referral that does not fully connect someone to services. The modernization of Connecting Colorado is intended to reduce those breakdowns by making the system easier to navigate and more responsive for both participants and staff.
The modernization of Connecting Colorado is about more than implementing new technology - it is about improving how workforce services are delivered across Colorado. These early outcomes reflect the collaborative efforts of CDLE, local workforce areas, workforce professionals across the state, and technology partners working together to better serve Colorado's job seekers and employers.
About the Colorado Department of Labor and Employment
The Colorado Department of Labor and Employment (CDLE) works to promote a thriving employment environment by strengthening Colorado's workforce, supporting employers, and expanding access to meaningful employment opportunities. Through workforce development programs, strategic partnerships, and innovative workforce solutions, CDLE connects job seekers, businesses, and communities with the resources and services needed to build a resilient, skilled workforce that supports Colorado's economy. Learn more at cdle.colorado.gov.
About Empyra and myOneFlow
Empyra’s myOneFlow is a configurable case management platform used by state workforce agencies and other public service providers to administer programs, manage participant services, and meet federal and state reporting requirements. myOneFlow is designed to align with each agency’s policies and workflows, with automation that supports how public workforce programs operate.
Related Resources
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Simplifying IEP management and accountability
Pay-for-performance apprenticeship models
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